Our goal is to ensure your complete satisfaction with your purchase.
Shipment of Orders
Shipping Confirmation Email
USA Ratchet will send you a shipping confirmation email on the day your order ships. The email will include the following information:
If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery.
Shipping Methods & Transit Times
We use UPS Ground and FedEx Ground as our standard shipping methods.
UPS Ground Transit MapThis UPS Ground Ship Speed map will provide you with expected transit times your Order. Exceptions apply and delivery time is not guaranteed.
To be eligible for a return, your item must be unused and in the same condition that you received it. All returns are subjected to a 20% restocking fee.
You will be responsible for paying for all shipping costs for returning unwanted items to us. Shipping costs are non-refundable, and any shipping costs that were paid for by USA Ratchet to ship goods to you will be deducted from your refund.
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you would like to cancel your order, you can do so if the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.